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Return of a product
You can return a product within
100 days from when it is delivered.
The return address is always included on the invoice (invoices are sent via email).
To ensure a quick and secure return of the product,
please use the form which is available in the Customer Account (click on the link next to the item to be returned) and send the product back to the address on the form.
If you do not have an account, you can obtain
temporary access to your data.
If you have forgotten your password use the
password reminder option.
You will find more information about returns in the
Rules and Regulations. Exchange an item (e.g. due to incorrect size)
If you want to exchange an item (for a different size or a different item), return the item (you will receive a refund) and order a new one (place and pay for a new order).
See:
return items When will I receive my refund?
Refunds are issued immediately and, in any case, no later than 14 days.
In the case of online payments, the refund is issued via the same method of payment which was used to make the payment. I placed an order but have not received it
A shipping confirmation email is sent to the email address indicated when placing the order.
The current status of any order may be tracked in
Customer Account Order History.
If you do not have an account, you can obtain
temporary access to your data.
If you have forgotten your password use the
password reminder option.
If your order has not been delivered, and it has been more than 5 business days since you received the shipping confirmation, please contact us.
I paid for an order which was later cancelled
An order may be cancelled by the Store in exceptional circumstances, e.g. electronic payment information is delayed by the electronic banking system.
These kinds of situations are rare.
If an order is cancelled, a refund will be issued immediately (no later than 2 business days). The amount of time it will take for the funds to appear on your account depends on your banking system.
Refunds are issued via the same method of payment which was used to make the payment. Are discounts available on purchases of a larger quantity of items?
We try to offer the lowest possible prices, and information about discounts, new arrivals and promotions are posted on the Store’s website as well as other websites. We do not establish individual discounts for Customers. Can a minor place an order?
Orders in the Store can be placed by individuals over the age of 13. Minors between the ages of 13 and 18 require the consent of their legal guardian (e.g. a parent). How long does it take to process an order?
All orders are processed within 1 business day. Orders are usually delivered in 7 business days. Can I track my order?
The current order status can be seen in the
Customer Account Order History. The history of order statuses appears after clicking on the current status.
The waybill number is sent via email (in the case of most shipments).
The waybill number allows you to track the order on the courier’s website.
The email sent by the Store’s system may sometimes not reach the recipient or it may be delayed due to issues with email – therefore, the
Order History tab is the most reliable source of information concerning the current whereabouts of your order.
If you do not have an account, you can obtain
temporary access to your data.
If you have forgotten your password use the
password reminder option.
The payment did not go through on the website
It is possible to repeat a payment in the
Customer Account Order History. The link permitting a repeat payment is available until the Store’s computer system registers a successful payment.
If you do not have an account, you can obtain
temporary access to your data.
If you have forgotten your password use the
password reminder option.
Issues with payments may be cause by any of the following:
- abandoning the website before making an effective payment,
- temporary problems in communication with the bank,
- insufficient funds on the credit card,
- temporary technical issues with the payment service provider,
- incorrect card number.
If more than one payment is processed due to repeated payments, we will refund the overcharge immediately. You will be informed of this via email.
Invoices
We issue invoices – for both individuals and companies. Please provide invoicing data at the time of placing an order.
Invoicing data is saved in the
Customer account in the
My details tab and can be modified.
If you do not have an account, you can obtain
temporary access to your data.
If you have forgotten your password use the
password reminder option.
Methods of payment
We accept the following methods of payment in our Store:
- credit card,
- PayPal.
It is not possible to deposit money on the company’s account nor can the account number for such deposits be found in our Store. What is the shipping time?
All orders are processed within 1 business day. Orders are usually delivered in 7 business days. What are the shipping rates?
Shipping within USA is free.
In the case of foreign orders, delivery costs are displayed when placing the order. The courier did not find me at home
If the consignee is not at home at the time of delivery no additional costs are charged. The courier will leave the package in the closest pick up location.
In order to schedule a package pickup, it is best to contact the courier and provide the waybill number received via email. Are packages delivered on weekends and holidays?
The couriers only deliver packages on weekdays. How can I set up a Customer account?
In order to set up a Customer account you must fill out the
registration form. After it is filled out and accepted an email with an activation link is sent to the email address indicated on the registration form. The account is activated by clicking on the link.
If you did not receive an email with the link, check your email’s SPAM folder.
I cannot remember my password
If you have forgotten your password use the
password reminder option.
If you did not receive an email with the link, check your email’s SPAM folder.
I did not receive an email with the activation link
If you did not receive an email with the link, check your email’s SPAM folder or
reset your password.
How can I change the information in my Customer account?
Information can be changed in the
Customer account in the
My details tab by clicking on
Edit.
Attention!
Changing your information in the Customer account will not change the information included in an order which has already been placed.
Can you introduce an item which is not available on the Store website?
The Store website includes all the models, colours and sizes available. If you cannot find a certain model, size or colour this means that it is not currently available. I cannot find my size. Can you introduce it?
The Store website includes all the models, colours and sizes available. If you cannot find a certain model, size or colour this means that it is not currently available. I am not interested in any of the colours available. Can you introduce the item in a different colour?
The Store website includes all the models, colours and sizes available. If you cannot find a certain model, size or colour this means that it is not currently available. Reserving an item
It is not possible to reserve an item. You can check the availability of your size by clicking on the drop down size menu next to a particular item. In order to save an item, you can add it to your favourites by clicking on the star next to the selected item. 